We aim to assist all Bench customers, whether they came to us online or from Bench retail locations.
As many of you know, in March of 2020, Bench Retail locations in Canada were permanently closed. Until their closure, it was possible to purchase gift cards that were limited to in-store use. It was also possible to buy gift cards that could only be used online, exclusively at www.bench.ca.
In April of 2020, www.bench.ca came under new ownership. From that time, considerable investments have been made to update the site. These changes included improved functionality, bringing Bench closer to its customers and drastically improving our fulfilment process while respecting all COVID-19 protocols. From the start, online gift cards purchased from the previous owner were honoured. These cards will still be available for future use at www.bench.ca.
As of January 19, 2021, we announced that we have also decided to accept all in-store gift cards purchased since January 1, 2020, despite that they were purchased from a different company. We have decided to reach out to customers who have not used their in-store gift cards bought before January 1, 2020. We will help these Bench fans by offering discounts of 50% off all prices displayed on our site, including all marked down merchandise. For every old $50 in-store gift card (or portion thereof) that a customer comes forward with, we will issue a discount code usable on our site. For instance, customers with a $50 gift card to the old Bench retail stores will receive a coupon entitling them to 50% off any order on our site now and indefinitely in the future. Someone with $125 in gift cards would receive a discount of 50% that is applicable on three (3) orders. The customer will not be limited to the value of their old gift card.
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