Store credits are held within your account.
To access this, you will need to first login to your account. Underneath your Primary Address, a button to view store credits is available.
Please note that gift cards are not the same as store credit. While we do keep records of your gift card's purchases, the balance of your card is not linked to your account by default. If you would like to convert your gift card to store credit; click the add store credit button and insert your gift card code.
Your gift card will now be void.
Please contact firstname.lastname@example.org if you would like assistance with this process.